Holiday Misrepresentation Claims


Holiday Misrepresentation Claims

You spend a lot of money on holidays and look forward to a relaxing break. If your holiday falls short of expectations, you have every right to feel aggrieved and to expect to be compensated. We can help you make a case for compensation and advise you how best to claim for it.

Our specialist team provides expert legal advice in different languages to clients who have been involved in a wide range of matters, including consumer disputes.

If your holiday was affected by an accident, illness or injury, we also advise on package holiday compensation to help you recover any financial losses incurred as a result.


What could be considered as misrepresentation of a holiday?

If important parts of your holiday were not as expected, this will more than likely amount to a breach of contract, especially features that would normally be seen as a central part of the holiday experience, for example:

  • Swimming pools being closed, or overcrowded due to partial closures
  • Restaurants closed or not offering all-inclusive food
  • Accommodation being smaller or of lower quality than shown in brochures
  • Entertainment or excursions not taking place

There could be occasions where a facility has to be closed for a genuine emergency. However, if closures happen for another reason, such as staff shortages, the tour operator is still failing to fulfil the contract and you should consider claiming compensation.

Tour operators have a duty to accurately describe what you will receive. Brochures and other marketing materials that you rely on before deciding to book, must be accurate and reflective of the current facilities.


What can I do if my holiday fell short of expectations?

While you are still on your holiday, you should bring your concerns to the attention of a representative or other contact at the destination. You could also consider contacting the tour operator or travel agent. That way, you have a better chance of getting more enjoyment out of your holiday and can deal with any lingering issues when you return.

You should also gather what evidence you can, such as photos or videos and speak to others at the destination who may have been similarly affected. If you incur any additional expenses, need medical treatment or have to travel anywhere as result of the problems you experienced, keep records and receipts of all of these.


How do I begin the process of claiming compensation for an unsatisfactory holiday?

Call us on 0208 1111 911 or contact us through the website and we’ll discuss your circumstances with you. We’ll let you know whether or not we think you have a valid claim and explain our process to you. The first phone call costs nothing and we’ll clearly explain any fees you may need to pay in advance, so you can decide whether or not to work with us on your claim.

Contact our Solicitors

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